Privacy Policy
This privacy notice is for Hyperrealism UK by Mary Spence ('we', 'us' or 'our'). It explains how and why we collect, store and use ('process') your personal information when you visit hyperrealismuk.com, pay online, or message us on WhatsApp or social media.
Questions or concerns? Contact us using the details in section 11 and we'll be happy to help.
Summary
- This website doesn't ask for your name or contact details, apart from Stripe's checkout if you pay online. Our buttons open WhatsApp with a message already written for you, and nothing reaches us unless you choose to send it.
- If you do message us, we use what you send (such as your number, messages and photos) to reply, advise you and book you in.
- Payments are handled by Stripe. We never see or store your card details.
- We don't run an email or text marketing list.
- We don't sell your data.
1. What information do we collect?
Information you give us
- Our website buttons: WhatsApp buttons, including those for the £50 New Client Voucher and the free mock-up, open WhatsApp with a pre-written message. You can edit it or decide not to send it. The website doesn't save the message or your number, and we receive nothing unless you press send. The Free Brow Guide downloads directly, without asking for any details.
- If you message us on WhatsApp, Instagram, Facebook or Messenger: your name or profile, phone number, the messages you send and any photographs of your brows. Photos and anything you tell us about your health, medication or hair loss may be sensitive (health) information. We only use it to assess suitability and advise you, and we process it with your consent.
- Payments: when you pay online, Stripe collects your payment details and billing information. We receive confirmation of the payment, the amount, what it was for and your name and email address. We do not receive your full card details. See Stripe's privacy notice at stripe.com/gb/privacy. If you choose Klarna, Klarna's own terms apply.
Information collected automatically
Our hosting provider records technical information such as IP address, browser type and pages requested, for security and to keep the site running. We do not use advertising or analytics cookies.
2. How do we use your information?
- To respond to your enquiry, assess suitability, provide a mock-up and arrange your appointment.
- To take payments and keep the financial records we are required to keep.
- To keep the website secure and prevent fraud.
3. Our legal bases
- Consent: handling any health information you share. You can withdraw consent at any time.
- Steps at your request / contract: replying to your messages, including voucher and mock-up requests, taking bookings and payments.
- Legitimate interests: website security.
- Legal obligation: keeping accounting and tax records.
4. Who do we share your information with?
We only share personal information with the service providers we use to run the business. They process it on our behalf:
- Cloudflare: website hosting and security.
- Stripe (and Klarna, if you choose it): online payments.
- Meta (WhatsApp, Instagram, Facebook, Messenger): the messaging channels you choose to contact us on.
- Bunny Fonts (BunnyWay, an EU company): our website loads its typefaces from Bunny Fonts, which means your IP address is sent to Bunny when a page loads.
We may also disclose information where the law requires us to.
5. International transfers
Some of these providers are based in, or process data in, countries outside the UK, including the United States. Where this happens we rely on appropriate safeguards, such as the UK International Data Transfer Addendum or an adequacy arrangement.
6. Cookies and similar technologies
This website does not set advertising or analytics cookies. It stores one small item in your browser (local storage) to remember when you last closed the voucher pop-up and whether you've claimed the voucher, so we can limit how often it appears. It contains no personal information.
7. How long do we keep your information?
- Enquiries and messages: for as long as needed to deal with your enquiry and any resulting appointments, and then deleted or archived when no longer needed.
- Payment records: for the period the law requires (currently six years for tax records).
8. Children
Our services are not directed at anyone under 18 and we don't knowingly collect their data. If you think we have, please contact us and we'll delete it.
9. Your rights
Under UK data protection law you can ask to access, correct, delete or restrict the use of your personal information, object to how we use it, and ask for a copy of it in a portable format. You can withdraw consent at any time. To use any of these rights, contact us using the details below.
Complaints: if you're unhappy with how we've handled your data, tell us using the details in section 11. We'll acknowledge your complaint within 30 days, look into it and tell you the outcome without undue delay. You can also complain to the Information Commissioner's Office at ico.org.uk.
10. Changes to this notice
We may update this notice from time to time. The latest version is always on this page.
11. Contact us
Data controller: Mary Spence, Hyperrealism UK.
- WhatsApp: 07792 424 780
- Email: [email protected]
- Post: Hyperrealism UK, Trident House, 175 Renfrew Road, Paisley PA3 4EF, Scotland, United Kingdom
Last updated 6 November 2026